Data Deletion Request

You can request deletion by:

1. Using the data deletion request form on this website

2. Using the data deletion link inside the ChorePup app

3. Contacting support at support@xenithhorizon.com

Recommended request form fields:

• Your name

• Your email address

• The email address used for your ChorePup account, if different

• Family name, if known

• Family ID, if known

• Type of request

• Details about what you want deleted

• Confirmation that you are authorized to request deletion for the account, family, or child profile

You may request:

• Deletion of your ChorePup account

• Deletion of your family account

• Deletion of one or more child profiles

• Deletion of tasks, chores, routines, rewards, or goals

• Deletion of point transaction history

• Deletion of approval requests, retry requests, reward requests, notes, or parent responses

• Deletion of support request records, where technically and legally possible

• Deletion of other ChorePup app data associated with your verified request

Because ChorePup is designed for family use, some data may affect multiple family members.

Before completing a deletion request, ChorePup may need to verify that you are authorized to delete the requested account, family, child profile, or family data.

Verification may include confirming:

• The email address connected to the account

• Family ID or family details

• Your role in the family account

• Other information reasonably needed to protect the privacy and safety of the family

We may deny, delay, narrow, or ask for more information about a request if we cannot verify that the requester is authorized.

Depending on the verified request, deleted data may include:

• Account records

• Family membership records

• Child profiles

• Parent-assigned display names or nicknames

• Family settings

• Tasks, chores, routines, and rewards

• Goals and reward preferences

• Point balances and point transaction history

• Approval requests, retry requests, reward requests, notes, and parent responses

• Related app activity and timestamps

• Other ChorePup data associated with the verified request

Some data may be retained when necessary for:

• Security

• Fraud prevention

• Legal compliance

• Billing or purchase support

• Troubleshooting

• Backup recovery

• Dispute resolution

• Protection of users

• Prevention of unauthorized access or misuse

Backup copies may remain for a limited period before being deleted through normal backup rotation.

App store purchase records may continue to be maintained by the app store platform where the purchase was made, such as Google Play or the Apple App Store.

Deleting your ChorePup account or app data does not necessarily cancel an active app store subscription.

If you have an active ChorePup subscription through Google Play or the Apple App Store, you may also need to manage or cancel that subscription through your app store account.

ChorePup does not directly collect or store full payment card numbers.

Deletion requests are typically reviewed and processed within 30 days after we receive enough information to verify and complete the request.

If a request is complex, unclear, or requires additional verification, we may contact you for more information.

Deleting the ChorePup app from your device does not automatically delete your ChorePup account, family account, cloud-synced app data, or app store subscription.

To request deletion of account or app data, use this page, the in-app deletion link, or contact support at support@xenithhorizon.com.

For account or data deletion help, contact:

Email: support@xenithhorizon.com